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UGO, is a mobile app for intercity and intracity travel throughout India and helps to provide quality and unmatched experience for its user in transportation through our specialized and user friendly mobile technology platform.
We offer online taxi bookings to customers for one way, return and multi-city journeys. Our aim is to ensure convenient, transparent and quick service using technology to make transportation hassle free and comfortable for everyone. UGO’s offerings on its technology platform range from Hatchback cabs to the luxury cabs.
We also offer Travellers with 12 to 25 seater capacity for group travels. Currently operating from Delhi NCR, we aim to expand to other cities in the shortest time possible.
In case of cancellation of the trip for the below mentioned time prior to start of Journey:
In case of no show by the driver, UGO will provide an immediate replacement with a similar car and in case we couldn’t find a replacement a full refund of the advance will be made. In case of vehicle accident/ breakdown the company will provide an alternate vehicle or will refund the advance deposit if the booking is cancelled.
Refunds If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in the online mode in 15 working days. In case of any issues, write to us at firstname.lastname@example.org.
"Co-branded Services" shall have the meaning assigned to the term in paragraph 4(c) hereto.
“Device” shall mean computer, mobile or other device used to access the Services.
“Device Identifier” shall mean IP address or other unique identifier for the Device.
“Mobile Application” shall mean application provided by us on the Device to access the Services.
“Mobile Device Information” shall have the meaning assigned to the term in paragraph 2(d)(ii) hereto.
“Promotion” shall mean any contest and other promotions offered by us.
“Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
“Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
“TPSP” shall mean a third party service provider.
“Usage Information” shall have the meaning assigned to the term in paragraph 2(b)(i) hereto.
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The current data fields that might be requested for are:
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, and other third-parties to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. We may provide these vendors with access to user information, including Personal Information, this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personal Information for any other purpose.
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
Welcome to UGO. Our [Website/ Application/ Services] is/are [operated/provided] by SGBD Technologies Private Limited. These terms and conditions (“User Terms”) apply to your visit to and your use of the website and Services at www.ugotaxi.com (the “Website”) whether through a computer or a mobile phone, the Service and the Application (as defined below), as well as to all information, recommendations and or services provided to you on or through the Website, the Service and the Application. For the purposes of this User Terms, “UGO” shall mean SGBD Technologies Private Limited. “You” and “your” means a person who meets the eligibility criteria set out below. PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING THE APPLICATION AND/OR USING THE SERVICE AND WEBSITE. If you disagree with any part of these terms and conditions, please do not use our Website/ Applications/ Services.
UGO offers information and a means to obtain transportation services offered by third party service providers, drivers or vehicle operators (“TPSP”), which may be requested through Website, the use of an application supplied by UGO and downloaded and installed by you on your single mobile device (smart phone) (the “Application”) or through any other channel made available by UGO for ‘booking’ purposes. All services provided by UGO to you by means of your use of the booking channel, for booking purposes, are hereinafter referred to as the “Service”.
The service allows you to send a request through UGO to a TPSP in UGO network. The TPSP has sole and complete discretion to accept or reject each request for service. If the TPSP accepts a request, UGO notifies you and provides information regarding the TPSP - including driver name, vehicle license number - and the ability to contact the TPSP by telephone. UGO shall procure reasonable efforts to bring you into contact with a TPSP in order to obtain transportation service, subject to the availability of TPSP in or around your location at the moment of your request for transportation services. For the avoidance of doubt: UGO on its own does not provide transportation services, and UGO is not a transportation carrier. It is up to the TPSP to offer transportation services, which may be requested through the use of the Service. UGO only acts as intermediary between you and the TPSP. The provision of the transportation services by the TPSP to you is therefore subject to the agreement (to be) entered into between you and the TPSP. UGO shall in no event be made a party to such agreement.
Our Services are available in Delhi-NCR region. You warrant that the information you provide to UGO is accurate and complete for the information requested by the respective channel of booking. UGO is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons. You may only access the Service using authorized means. UGO will not be responsible for any loss, damage or disruption of service due to error in data provided at the time of booking. UGO will store the information provided for contacting you for all service related matters. You may promptly inform UGO on any change in the information provided, in order to serve you better. Service request via website: It is mandatory to register with a valid mobile number and e-mail at the time of first booking. By signing up, you also agree to the User Terms governing the site. UGO will store the information provided for contacting you for all service related matters. You shall promptly inform UGO on any change in the information provided, in order to serve you better.
You may download UGO application on your device for availing the Service. By downloading the Application, you also agree to the User Terms. UGO will store the information provided for contacting you for all service related matters. You may promptly inform UGO on any change in the information provided, in order to serve you better. It is your responsibility to check to ensure you download the correct Application for your device. UGO is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. UGO reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device. By using the Application or the Service, you further agree that:
UGO shall, upon receiving the booking request from you in the manner set out above, proceed to confirm or decline the booking based on the availability of vehicles at the pickup time, which shall be informed to you vide an sms and email. In the event the booking is confirmed, you shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by contacting us. You shall bear the consequences and damages for any delay that may be caused to you due to your failure to check the confirmation sms/email or failure to inform UGO of the incorrect details immediately.
You shall pay the taxi fare as displayed in the meter / as mentioned in SMS / E-mail for flat rates and other products, along with parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services. The toll charges will be payable by you as applicable, when the cab availed crosses a toll post/border post while carrying you. The fares are subject to market rate fluctuations based on factors such as fuel cost, regulated price changes, festivals, political conditions and the like. The fare confirmed during booking is not a guarantee for the actual fare at the time of availing services. You shall pay the fare prevailing at the time of availing the Service. The use of the booking Service from UGO is free of charge. UGO reserves the right to introduce a fee for the use of the Application and/or the Service. If UGO decides to introduce such a fee, UGO shall inform you accordingly and allow you to either continue or terminate the Contract. The rates that apply for the transportation services by the TPSP can be found on the Website and through the Application and may be enquired over the phone by calling our call center. These may be modified or updated by UGO from time to time. It is your own responsibility to remain informed about the current rates for the transportation services. Whole of invoice amount need to be settled in by cash or online payments to the driver at the end of the trip based on the fare received by SMS and/or as per the bill sent on e-mail, and as reflected in the Application. Any additional charges on waiting or luggage not intimated to UGO for billing purposes shall be settled directly with the driver. You are also required to pay Rs. 2000 for booking confirmation at the time of booking through online payment which will be adjusted in the final Invoice. UGO generates the bills on behalf of the driver servicing your booking, which is sent across to your registered e-mail. You are responsible for registering the correct e-mail id with us. The Bill amount is for the Services including any taxes and late fees, as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees in cash to the driver. Any payment made is non-refundable.
You may, upon availing or attempting to avail the Services, receive messages in your mobile phone from UGO regarding the following: (i) confirmation of booking; (ii) UGO declining your booking; (iii) providing driver details; and (iv) total fees to be paid. However, the above list is not exhaustive in nature and you may receive additional and different messages from UGO. You hereby understand, agree and give consent to the receipt of such messages from UGO.
Smoking and drinking are absolutely prohibited in the Vehicles. You shall be liable to pay to additional fees if the driver of the Vehicle complains to us about the same. You shall also not misbehave with the driver of the Vehicle. You shall also be liable to pay the fees as set out below. In the event you fail to pay fees after the completion of the trip, we may at our discretion, take such steps as may be available to us under law. You shall also be blacklisted as a result of non-payment of fees or misbehaving as the case may be and you shall not be eligible to avail of our Services in future.
All issues, opinions, suggestions, questions and feedback while availing our Services may be communicated to us by email at email@example.com. This is the official and only channel for redressal of any customer issue. Reporting of any issue needs to be within 7 days of the happening of the issue, failing which, such issue will not be addressed. Any issue reported on channels other than the above may be addressed by UGO only on a best-effort basis. UGO takes no liability for inability to get back on other channels. UGO shall respond to your issues within 2 working days of your reporting the same. UGO shall endeavor to resolve the same within 10 working days. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, UGO shall not be liable for any damages or losses in the event you are not satisfied with any such resolution.
By accepting these User Terms and using the Service, you agree that you shall defend, indemnify and hold UGO, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including TPSPs arranged via the Application, Website or through our call center or (c) your use or misuse of the Application or Service.
Subject to your compliance with these User Terms, UGO grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Application in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Application, or (c) copy any ideas, features, functions or graphics of the Service or Application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Website, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Website, the Application or Service or its related systems or networks. UGO will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. UGO may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that UGO has no obligation to monitor your access to or use of the Website, Service, Application or Content, but has the right to do so for the purpose of operating the Website, the Application and Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. UGO reserves the right, at any time and without prior notice, to remove or disable access to any Content that UGO, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Website, the Service or Application.
UGO alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other informatTHIRD PARTY INTERACTIONSion provided by you or any other party relating to the Website, Application or the Service. These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the Application or the Service, or any intellectual property rights owned by UGO. UGO's name, logo, and the product names associated with the Application and Service are trademarks of UGO, its affiliated companies or third parties, and no right or license is granted to use them.
The agreement between UGO and you is perpetual in nature upon downloading the Application and for each booking in any other mode. You are entitled to terminate the agreement at all times by permanent deletion of the Application installed on your smart phone, thus disabling the use by you of the Application and the Service. You can close your user account at any time by following the instructions on UGO's website. UGO is entitled to terminate the agreement at all times and with immediate effect (by disabling your use of the Application and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of UGO, misuse the Application or the Service. UGO is not obliged to give notice of the termination of the agreement in advance. After termination UGO will give notice thereof in accordance with these User Terms.
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.
It is hereby clarified that, UGO being a facilitator, cannot guarantee the availability of a vehicle even though the booking is confirmed. However, UGO will endeavour to arrange a vehicle for you, failing which, UGO shall inform you 30 (thirty) minutes before the pickup time. Based on your response, UGO shall continue searching for a vehicle. However, such failure in providing a cab shall not make UGO liable for any damages as you have been informed sufficiently in advance of such unavailability. This Website, Application and all content on the Website and the Application are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your access of the Website and/or Application, that your access of the Website and/or Application and availing of Services is at your sole risk, that you assume full responsibility for all costs associated with your access and use of the Website and/or Application, and that UGO shall not be liable for any damages of any kind related to your access and use of this Website and/or Application. All images, audio, video and text in the Website and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any character in a video to anybody or anything in any context is purely unintentional and/or coincidental. UGO’ rights are subject to the terms of the agreement entered between UGO and its content and image providers.
UGO reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. UGO may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
UGO may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in UGO's account information, or by written communication sent by regular mail to your address on record in UGO's account information.
You may not assign your rights under these User Terms without prior written approval of UGO.
UGO collects and processes the personal data of the visitors of the Website and users of the Application according to the Privacy and Cookie Notice.
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service or the Application (collectively, “Disputes”) will be settled exclusively by the competent court in Ghaziabad, India, unless you notify UGO within one month after UGO invoking its right pursuant to this provision to commence court proceedings in India, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.